Operations Center Operator
4.
3 Lewiston, NY Lewiston, NY Full-time Full-time $18 - $20 an hour $18 - $20 an hour 22 hours ago 22 hours ago 22 hours ago POSITION:
OPERATIONS CENTRE OPERATOR LOCATION:
LEWISTON, NY / NIAGARA FALLS, ON Open to those eligible to work in Canada or the United States DURATION:
FULL TIME (NON-UNION) SHIFT WORK (DAY, AFT, MID) The Niagara Falls Bridge Commission (NFBC) owns and operates the Rainbow, Whirlpool Rapids (Lower) and Lewiston-Queenston Bridges.
The Operations Centre Operator is responsible for monitoring security, plaza access, traffic conditions and responding to incidents, emergencies and equipment failures, rapidly and effectively.
The Operations Centre Operator also provides a single point of contact for employees, inspection agencies, tenants and the public twenty-four (24) hours a day.
EDUCATION AND/OR EXPERIENCE Minimum High School Diploma or General Education Degree (GED) required.
Preference will be given to those with education and/or experience in the security field.
ESSENTIAL DUTIES AND RESPONSIBILITIES 1.
Serves as the primary contact for the NFBC with employees, inspection agencies, tenants and the public.
2.
Monitor and respond quickly and efficiently to incidents and/or security related concerns.
3.
Responsible for authorizing, issuing permits and invoicing over dimensional loads that wish to cross the Lewiston-Queenston Bridge.
4.
Monitor traffic conditions to ensure optimum traffic flow.
Ensure lane control signage is in proper working order to ensure safe operation.
Request additional lanes from Customs when appropriate.
5.
Responsible for documenting all Maintenance and I.
T.
issues and dispatching the appropriate technician or maintenance personnel in a timely manner.
6.
Responsible for documenting and distributing incident information to the appropriate individuals.
7.
Assist with the development of traffic related reporting and statistics.
8.
Responsible for preparing accurate shift reports and documenting all events during the course of the shift with high level attention to detail.
9.
Monitor Plaza access using an advanced security system to ensure the safety and security of employees, tenants and travelling public.
10.
Other duties as assigned.
OTHER REQUIREMENTS:
Must possess a clean, valid, driver's license.
Physical examination, drug and alcohol testing (U.
S only) and background check required.
Required to work shift work in a full 24/7 environment.
Must be able to cross border and obtain/maintain a security clearance.
Must be capable and confident to take independent action.
Must be able to work cooperatively with all departments, inspection agencies, tenants and transportation agencies.
Additional tasks as requested by Department Supervisor.
COMPUTER SKILLS To perform this job successfully, an individual should have a solid working knowledge of Microsoft Office applications such as, Word, Excel, Outlook and PowerPoint as well as the ability to quickly learn Commission specific software applications.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Operations Centre Operator is required to work indoors.
Works is in an office environment with a shared work station and equipment.
The noise level in the work environment is usually quiet.
On occasion may be required to work outdoors on the toll plazas.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time Salary:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Employee assistance program Health insurance Schedule:
Day shift Evening shift Holidays Night shift Weekends as needed Education:
Secondary School (required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Lewiston, NY Lewiston, NY Full-time Full-time $18 - $20 an hour $18 - $20 an hour 22 hours ago 22 hours ago 22 hours ago POSITION:
OPERATIONS CENTRE OPERATOR LOCATION:
LEWISTON, NY / NIAGARA FALLS, ON Open to those eligible to work in Canada or the United States DURATION:
FULL TIME (NON-UNION) SHIFT WORK (DAY, AFT, MID) The Niagara Falls Bridge Commission (NFBC) owns and operates the Rainbow, Whirlpool Rapids (Lower) and Lewiston-Queenston Bridges.
The Operations Centre Operator is responsible for monitoring security, plaza access, traffic conditions and responding to incidents, emergencies and equipment failures, rapidly and effectively.
The Operations Centre Operator also provides a single point of contact for employees, inspection agencies, tenants and the public twenty-four (24) hours a day.
EDUCATION AND/OR EXPERIENCE Minimum High School Diploma or General Education Degree (GED) required.
Preference will be given to those with education and/or experience in the security field.
ESSENTIAL DUTIES AND RESPONSIBILITIES 1.
Serves as the primary contact for the NFBC with employees, inspection agencies, tenants and the public.
2.
Monitor and respond quickly and efficiently to incidents and/or security related concerns.
3.
Responsible for authorizing, issuing permits and invoicing over dimensional loads that wish to cross the Lewiston-Queenston Bridge.
4.
Monitor traffic conditions to ensure optimum traffic flow.
Ensure lane control signage is in proper working order to ensure safe operation.
Request additional lanes from Customs when appropriate.
5.
Responsible for documenting all Maintenance and I.
T.
issues and dispatching the appropriate technician or maintenance personnel in a timely manner.
6.
Responsible for documenting and distributing incident information to the appropriate individuals.
7.
Assist with the development of traffic related reporting and statistics.
8.
Responsible for preparing accurate shift reports and documenting all events during the course of the shift with high level attention to detail.
9.
Monitor Plaza access using an advanced security system to ensure the safety and security of employees, tenants and travelling public.
10.
Other duties as assigned.
OTHER REQUIREMENTS:
Must possess a clean, valid, driver's license.
Physical examination, drug and alcohol testing (U.
S only) and background check required.
Required to work shift work in a full 24/7 environment.
Must be able to cross border and obtain/maintain a security clearance.
Must be capable and confident to take independent action.
Must be able to work cooperatively with all departments, inspection agencies, tenants and transportation agencies.
Additional tasks as requested by Department Supervisor.
COMPUTER SKILLS To perform this job successfully, an individual should have a solid working knowledge of Microsoft Office applications such as, Word, Excel, Outlook and PowerPoint as well as the ability to quickly learn Commission specific software applications.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Operations Centre Operator is required to work indoors.
Works is in an office environment with a shared work station and equipment.
The noise level in the work environment is usually quiet.
On occasion may be required to work outdoors on the toll plazas.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time Salary:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Employee assistance program Health insurance Schedule:
Day shift Evening shift Holidays Night shift Weekends as needed Education:
Secondary School (required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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